Propria Terms & Conditions

Last updated: October 29th, 2025

Please read these terms and conditions carefully before using Our Service.
 

Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

For the purposes of these Terms and Conditions:

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• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Account means a unique account created for You to access our Service or parts of our Service depending on the subscription plan chosen.

• Country refers to: Canada and the jurisdiction of Quebec.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Propria having its main offices at 1440 Sainte Catherine Ouest Suite 522 Montreal, Quebec H3G 1R8.

• Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

• Service(s) Services refer to the items offered through the subscription plans offered on Propria.Legal.

• Orders mean a request by You to purchase Services from Us through the subscription offerings.

• Promotions refer to contests, sweepstakes or other promotions offered through the Service.

• Subscriptions refer to the specific legal services offered on a subscription basis by the Company to You, which are limited to:

  • (i) initial letters of demand for non-payment of rent;

  • (ii) initial letters of demand for tenant issues related to access rights;

  • (iii) initial letters of demand for prohibitions related to smoking inside the premises; and

  • (iv) initial letters of demand for noise complaints.

Subscriptions do not include letters of response or any other legal services not expressly listed herein.

• Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

• Website refers to Propria, accessible from www.propria.legal.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

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Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

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By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

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You represent that you are at least 18 years of age. The Company does not permit those under 18 to use the Service.

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Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Services

By choosing a subscription plan through the Service, You warrant that You are legally capable of entering into binding contracts and that You are at least 18 years of age.

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Your Information

When you choose a subscription plan available on the Service, You may be asked to supply certain information relevant to your subscription including, without limitation, \your name, Your email, Your phone number, Your payment information (including credit card number, the expiration date of Your credit card, or information for other payment methods such as post-dated cheques or electronic transfers), Your billing address, your deed of sale and power of attorney where applicable for the property in question.

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You represent and warrant that:

• (i) You have the legal right to use any credit card, debit card, post-dated cheque, electronic transfer, or other payment method(s) in connection with any Order; and that

• (ii) the information You supply to us is true, correct and complete.

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By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
 

Order Cancellation

We reserve the right to refuse or cancel Your Order upon reasonable notice if fraud or an unauthorized or illegal transaction is suspected, except where immediate cancellation is necessary to prevent harm or comply with legal obligations. In such cases, We will provide You with written reasons for the cancellation.
 

Your Order Cancellation Rights

Any Services you purchase can only be cancelled in accordance with these Terms and Conditions and Our Cancellation Policy.

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Our Cancellation Policy forms a part of these Terms and Conditions. Please read our Cancellation Policy to learn more about your right to cancel Your subscription to Services.

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Your right to cancel a subscription to Services is subject to the terms set forth in these Terms and Conditions. Where Services have already been provided, cancellation will be effective prospectively and fees for Services already rendered will not be refunded except as required by applicable consumer protection laws.

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Where a refund is due in accordance with these Terms and Conditions or applicable consumer protection laws and on a pro rata basis depending on what services have been used up said point, We will reimburse You no later than 14 days from the date the refund is approved. We will use the same means of payment as You used for the subscription payment and with any appropriate fees for such reimbursement.
 

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

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The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by a change in the law and any other matter beyond the control of the Company.

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Payments

By choosing your subscription plan, you are purchasing a yearly plan with consecutive monthly payments from the moment you choose your subscription. Payment can be made through various payment methods we have available, such as Visa, MasterCard, post-dated cheques or online payment methods (electronic transfers, for example).

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Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Subscriptions

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Subscription period

The Service is available only with a paid Subscription. You will be billed in advance on a recurring and monthly or annual periodic basis, depending on the type of Subscription plan you select when purchasing the Subscription.

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At the end of each yearly term, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it. The Company reserves the right to increase the price per subscription upon at least 30 days' prior written notice before the expiration of Your annual term.
 

Subscription cancellations

You may cancel Your Subscription either through Your Account settings page or by contacting the Company. Subject to applicable consumer protection laws, You will not receive a refund for the fees and/or disbursements You already paid for Your current Subscription period and the Company will not provide any more services through the subscription plans chosen past the cancellation date.
 

Billing

You shall provide the Company with accurate and complete billing information including full name, address, province, postal code, telephone number, and valid payment method information.

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Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
 

Fee Changes

The Company, in its sole discretion and upon at least 30 days' prior written notice, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

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The Company will notify You of any Subscription fee changes before they take effect. Your continued use of the Service after the Subscription fee change comes into effect and after You have been provided with notice of such change constitutes Your agreement to pay the modified Subscription fee amount.
 

Refunds

Except when required by law, including but not limited to rights under the Consumer Protection Act (Quebec), paid Subscription fees are non-refundable.

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Refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.
 

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in termination of Your account on Our Service upon reasonable notice, except in cases of fraud or illegal activity where immediate termination may occur.

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You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

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You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

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You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
 

Content

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Your Right to Post Content

Our Service allows You to post Content i.e. reviews. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

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By posting Content to the Service, You grant Us a non-exclusive, worldwide, royalty-free, sublicensable right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service for the purpose of operating, promoting, and improving the Service. Subject to the license granted herein, You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service for the purpose of viewing and interacting with such Content as part of the Service functionality, who may also use Your Content subject to these Terms.

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You represent and warrant that:

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• (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and

• (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, moral rights or any other rights of any person.

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Information Restrictions

The Company is not responsible for the content the user uploads on Propria.Legal. You expressly understand and agree that You are solely responsible for the information you provide and for all activity that occurs under Your account, whether done so by You or any third person using Your account.

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You may not transmit any information that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable information include, but are not limited to, the following:

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• Unlawful or promoting unlawful activity.

• Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.

• Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.

• Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.

• Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.

• Impersonating any person or entity including the Company and its employees or representatives.

• Violating the privacy of any third person.

• False information and features.

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The Company reserves the right, but not the obligation, to, in its reasonable discretion, determine whether or not any Information is appropriate and complies with these Terms, and to refuse or remove this Information. The Company further reserves the right to make formatting and edits and change the manner of any Information. The Company can also limit or revoke the use of the Service if You post such objectionable Information. As the Company cannot control all Information posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to Information that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any Information, including any errors or omissions in any Information, or any loss or damage of any kind incurred as a result of your use of any Information.

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Information Backups

Although regular backups of Information are performed, the Company does not guarantee there will be no loss or corruption of data.

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Corrupt or invalid backup points may be caused by, without limitation, Information that is corrupted prior to being backed up or that changes during the time a backup is performed.

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The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Information. Subject to the limitation of liability provisions in these Terms and to the extent permitted by applicable law, You acknowledge that the Company has no liability related to the integrity of Information or the failure to successfully restore Information to a usable state, except in cases of gross negligence or intentional fault on the part of the Company.

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You agree to maintain a complete and accurate copy of any Information in a location independent of the Service.

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Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property right of any person.

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If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at support@propria.legal and include in Your notice a detailed description of the alleged infringement.

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You may be held accountable for damages (including costs and legal fees to the extent permitted by law) for knowingly misrepresenting that any Content is infringing Your copyright.

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Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Copyright Act (Canada) by providing our Copyright Agent with the following information in writing:

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• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest.

• A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.

• Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.

• Your address, telephone number, and email address.

• A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

• A statement by You that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

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You can contact our copyright agent via email at support@propria.legal. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

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Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

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The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

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Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

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Your Feedback to Us

You hereby grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit any Feedback You provide to the Company without restriction. To the extent permitted by law, You agree not to assert any moral rights You may have in such Feedback against the Company or its successors and assigns.

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Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

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The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, Services or services available on or through any such web sites or services.

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We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

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Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, if You materially breach these Terms and Conditions. For termination for other reasonable cause not constituting material breach, We will provide You with reasonable prior written notice and an opportunity to remedy the situation where practicable. This termination right is subject to applicable consumer protection laws.

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Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
 

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, or for business interruption arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. However, nothing in these Terms shall exclude or limit liability for personal injury, death, fraud, gross negligence, intentional fault, or any liability that cannot be excluded or limited under applicable law, including but not limited to obligations under the Consumer Protection Act (Quebec) and the Civil Code of Quebec.

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"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE". To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including implied warranties of merchantability and fitness for a particular purpose, and warranties that may arise out of course of dealing, course of performance, usage or trade practice, except where such disclaimers are prohibited by law. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. This disclaimer does not affect any legal warranties that cannot be excluded under applicable consumer protection laws.

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Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied:

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• (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon;

• (ii) that the Service will be uninterrupted or error-free;

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(iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or

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(iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
 

Governing Law

The laws of the Province of Quebec and the applicable federal laws of Canada, excluding conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
 

Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec, district of Montreal. However, nothing in this clause shall prevent the Company from seeking injunctive or other equitable relief in any court of competent jurisdiction. The parties hereby irrevocably submit to the jurisdiction of such courts and waive any objection to venue or inconvenient forum.

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SCOPE OF SERVICES

The Services provided under these Term are limited to:

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• (a) Non-payment of rent issues;

• (b) Tenant issues limited to access rights;

• (c) Prohibitions related to smoking inside the premises;

• (d) Noise complaints; and

• (e) Initial letters of demand only (not letters of response).

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Any services not expressly included in the above scope are subject to non-subscription pricing. Please contact us at support@propria.legal for special pricing regarding services outside this scope.

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PAYMENT AND SUSPENSION OF SERVICES

The Company reserves the right to suspend Services if all disbursements, including service fees and application fees, are not paid in full and on demand. Services will resume upon receipt of full payment of all outstanding amounts.

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DISPUTE RESOLUTION

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
 

Severability and Waiver

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Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

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Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

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Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. In Quebec, both the English and French versions shall be equally authoritative. In case of discrepancy between versions, the version in the language chosen by the consumer shall prevail for consumer contracts.

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Changes to These Terms and Conditions

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We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will provide at least 30 days' notice prior to any new terms taking effect. You will have the right to refuse the modified terms and terminate the agreement. What constitutes a material change will be determined reasonably, taking into account the impact on Your rights and obligations.

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By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, You may terminate Your Account and stop using the website and the Service without penalty, and any prepaid fees for unused services will be refunded on a pro-rata basis.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: support@propria.legal

By phone number: (514) 882-2920